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Free trial to paid conversion tracked as expansion pipeline

One of 565 written HubSpot workflow specs, by a collective of independent HubSpot consultants.

Professional

Seat pricing: Professional edition. To build it, a GTM Seat or an Ops Seat (an Ops Seat cannot create marketing emails or sequences). Per-hub plans: Sales Hub Professional.

Deal4 stepsUpdated for HubSpot seat pricing
OutcomeThe moment a trial deal closes won, the account is flagged for expansion tracking and the owner gets a task to plan the next expansion touch, instead of the conversion disappearing into standard new-business reporting.
Workflow maprenewal-expansion-033
Trial deal reaches Closed Won leads to Set Trial Converted Date = today. Set Trial Converted Date = today leads to Set company Expansion Pipeline Flag = true. Set company Expansion Pipeline Flag = true leads to Create expansion outreach task for owner. Create expansion outreach task for owner leads to Notify owner. Trial deal reaches Closed Won Set Trial Converted Date = today Set company Expansion Pipeline Flag = true Create expansion outreach task for owner Notify owner
Trial deal reaches Closed Won leads to Set Trial Converted Date = today. Set Trial Converted Date = today leads to Set company Expansion Pipeline Flag = true. Set company Expansion Pipeline Flag = true leads to Create expansion outreach task for owner. Create expansion outreach task for owner leads to Notify owner. Trial deal reaches Closed Won Set Trial Converted Date = today Set company Expansion Pipeline Flag = true Create expansion outreach task for owner Notify owner

When to use it, when not to

Use it

  • Use it when trial-to-paid conversions are tracked as their own deal type and the team wants a clean starting point for later expansion activity on that account.
  • Use it together with renewal-expansion-038 if expansion deals created later should be linked back to this original conversion for pipeline lineage.
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Skip it

  • Do not use it if trials are not tracked as HubSpot deals at all (some portals only track trial signups as a lifecycle stage or a form submission); build a lifecycle-stage-based version instead.
  • Do not use it as a replacement for renewal-expansion-005's usage-threshold upsell trigger; this fiche only marks the starting point right after conversion, it does not detect later expansion signals.
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The rest of this spec

Prerequisites · 4 items

Every property with its label, internal name, type and options, plus the assets the workflow needs.

Enrollment · 4 parts

The trigger, the criteria as ticked in the UI, the re-enrollment rule and the suppression list.

Steps · 4 numbered actions

Each action in order with its parameters, branches and delays.

Known pitfalls · 4

Traps seen in production, each with what breaks and what to do instead.

Test plan and UAT script · 2 cases, 3 variants

How to prove it works in a test portal, one case per branch, and a sign-off sheet.

Files · PDF, Markdown, JSON, CSV, code

The properties JSON creates the fields in one call. The workflow JSON documents the build. The custom coded action ships as a ready-to-paste .js file.

Install · 1 click, switched off

The installer creates the properties and the workflow, switched off, then opens a task for what it cannot create. Nothing is deleted, enabled or enrolled.

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