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Cross-field consistency check: phone country code vs. address country

One of 565 written HubSpot workflow specs, by a collective of independent HubSpot consultants.

Professional

Seat pricing: Professional edition. To build it, a GTM Seat or an Ops Seat (an Ops Seat cannot create marketing emails or sequences). Per-hub plans: Data Hub Professional.

Contact6 stepsUpdated for HubSpot seat pricing
OutcomeContacts whose phone number's country calling code clearly disagrees with their stated address country are flagged for a look, catching mismatched or copy-pasted contact records before a call goes to the wrong country's sales rep or time zone.
Workflow mapdata-quality-029
Phone number and Country/Region known leads to Custom code: extract calling code, compare to country table. Custom code: extract calling code, compare to country table leads to Result. Result leads to match: Status: Consistent; ambiguous: Status: Ambiguous - shared calling code; mismatch: Status: Mismatch - needs review. Status: Mismatch - needs review leads to Create task. match ambiguous mismatch Phone number and Country/Region known Custom code: extract calling code, compare to country table Result Status: Consistent Status: Ambiguous - shared calling code Status: Mismatch - needs review Create task
Phone number and Country/Region known leads to Custom code: extract calling code, compare to country table. Custom code: extract calling code, compare to country table leads to Result. Result leads to match: Status: Consistent; ambiguous: Status: Ambiguous - shared calling code; mismatch: Status: Mismatch - needs review. Status: Mismatch - needs review leads to Create task. match ambiguous mismatch Phone number and Country/Region known Custom code: extract calling code, compare to country table Result Status: Consistent Status: Ambiguous - shared calling code Status: Mismatch - needs review Create task

When to use it, when not to

Use it

  • Use it once phone numbers and country values are already reasonably normalized, see data-quality-003 for phone format and data-quality-004 for country normalization. A consistency check built on messy inputs on both sides mostly produces noise.
  • Use it as a light sanity check, not a hard rule. A contact can legitimately carry a phone number from a country other than where they currently live, an expat, or a second office line.
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Skip it

  • Do not use it on portals where Country or Phone number is rarely populated; a check that can only run on a small fraction of records is not worth the build effort yet.
  • Do not use it expecting precise country detection from a phone number alone. Several countries share the same calling code, for example the North American Numbering Plan covers the United States, Canada, and a number of Caribbean nations all under +1, so this fiche treats those as ambiguous rather than a firm mismatch.
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The rest of this spec

Prerequisites · 4 items

Every property with its label, internal name, type and options, plus the assets the workflow needs.

Enrollment · 4 parts

The trigger, the criteria as ticked in the UI, the re-enrollment rule and the suppression list.

Steps · 6 numbered actions

Each action in order with its parameters, branches and delays.

Known pitfalls · 4

Traps seen in production, each with what breaks and what to do instead.

Test plan and UAT script · 5 cases, 3 variants

How to prove it works in a test portal, one case per branch, and a sign-off sheet.

Files · PDF, Markdown, JSON, CSV, code

The properties JSON creates the fields in one call. The workflow JSON documents the build. The custom coded action ships as a ready-to-paste .js file.

Install · 1 click, switched off

The installer creates the properties and the workflow, switched off, then opens a task for what it cannot create. Nothing is deleted, enabled or enrolled.

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