The Workflow Library

Library / Data quality / data-quality-006

Company auto-association from contact email domain

Data qualityContactOperations Hub ProfessionalIntermediate~35 min to buildFull spec

Outcome. New contacts with a business email get linked to the matching company record automatically, instead of sitting unassociated until a rep notices and fixes it by hand.

Workflow map Enrollment, branches and actions at a glance data-quality-006
flowchart TD
    A[Contact email known, no company yet] --> B[Custom code: extract domain, skip free-mail, search Companies API]
    B --> C{Result count}
    C -->|0| D[Status: No match found]
    C -->|1| E[Create association via API]
    E --> F[Status: Matched]
    C -->|2+| G[Status: Multiple matches - manual review]
    G --> H[Add to review list + create task]
action or delay branch public on every spec, paid or not

When to use it, when not to

  • UseUse it when contacts commonly arrive without a company association: web forms, chat, imports, or manual creation by reps who skip the company field.
  • UseUse it when the company database is already reasonably populated with a clean domain value, since the match depends on that field.
  • SkipDo not use it on a portal where most contacts use free-mail addresses (gmail.com, outlook.com, and similar). Domain matching cannot work there; route those contacts to manual review instead.
  • SkipDo not use it expecting it to create new company records. This workflow only links to a company that already exists. See data-quality-009 for enforcing company data at creation, and the Variants section for a paired approach.
The preview ends here. Six sections are in the library. counted, not blurred
PrerequisitesEvery property with its label, internal name, type and options, plus the assets the workflow needs before you start.5 items
EnrollmentThe trigger, the criteria exactly as they are ticked in the UI, the re-enrollment rule and the suppression list.4 parts
StepsEach action in order with its parameters, its branches and its delays, written as you tick them.7 numbered actions
Known pitfallsTraps seen in production, each with what breaks and what to do instead.4 pitfalls
Test plan, variants and build specHow to prove it works in a test portal, where to look when it does not, the variants for other objects or tiers, and the YAML build spec.3 variants, 3 sections
FilesThe properties JSON creates the fields in one API call, the workflow JSON documents the build, and the custom coded action ships as a ready-to-paste .js file.PDF, Markdown, JSON, code
Install1 click. The installer creates the properties this spec declares and the workflow itself, switched off, then opens a task for the prerequisites that are assets rather than properties, such as a team, a static list or a marketing email. What it created is listed on the install page.1 click, switched off
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