Skip to content
The Workflow Library
Get the full library

Detect the language of an inbound ticket and route it to the matching team

One of 565 written HubSpot workflow specs, by a collective of independent HubSpot consultants.

Professional

Seat pricing: Professional edition. To build it, a GTM Seat or an Ops Seat (an Ops Seat cannot create marketing emails or sequences). Per-hub plans: Service Hub Professional.

Ticket17 stepsUpdated for HubSpot seat pricing
OutcomeEach new ticket carries a language value read from its subject and description, and lands with the support team that answers in that language. Tickets the model cannot read go to a default queue with a task.
Workflow mapai-agents-016
New open ticket, language unknown leads to Data Agent Custom prompt reads subject and message. Data Agent Custom prompt reads subject and message leads to Output is known. Output is known leads to No: Set unclassified, default queue, review task; Yes: Write language, status detected, stamp date. Write language, status detected, stamp date leads to Which language. Which language leads to Staffed language: Rotate to the matching team; Other: Default queue, notify support lead. No Yes Staffed language Other New open ticket, language unknown Data Agent Custom prompt reads subject and message Output is known Set unclassified, default queue, review task Write language, status detected, stamp date Which language Rotate to the matching team Default queue, notify support lead
New open ticket, language unknown leads to Data Agent Custom prompt reads subject and message. Data Agent Custom prompt reads subject and message leads to Output is known. Output is known leads to No: Set unclassified, default queue, review task; Yes: Write language, status detected, stamp date. Write language, status detected, stamp date leads to Which language. Which language leads to Staffed language: Rotate to the matching team; Other: Default queue, notify support lead. No Yes Staffed language Other New open ticket, language unknown Data Agent Custom prompt reads subject and message Output is known Set unclassified, default queue, review task Write language, status detected, stamp date Which language Rotate to the matching team Default queue, notify support lead

One of 565 written HubSpot workflow specs, by a collective of independent HubSpot consultants.

When to use it, when not to

Use it

  • Use it when one shared inbox or form receives tickets in several languages and an agent currently reassigns them by hand.
  • Use it when the customer's language is not reliably known from the contact record. A contact based in Brussels can write in French, Dutch or English.
Read more on when to use itShow less

Skip it

  • Do not use it if each language already has its own inbox, form or email address. Route on the ticket source instead. It is free and exact.
  • Do not use it for priority or sentiment. That is ai-agents-012. Run both on the same ticket only if the volume justifies two AI runs per ticket.
Read more on when to skip itShow less

The rest of this spec

Prerequisites · 9 items

Every property with its label, internal name, type and options, plus the assets the workflow needs.

Enrollment · 4 parts

The trigger, the criteria as ticked in the UI, the re-enrollment rule and the suppression list.

Steps · 17 numbered actions

Each action in order with its parameters, branches and delays.

Known pitfalls · 7

Traps seen in production, each with what breaks and what to do instead.

Test plan and UAT script · 8 cases, 3 variants

How to prove it works in a test portal, one case per branch, and a sign-off sheet.

Files · PDF, Markdown, JSON, CSV

The properties JSON creates the fields in one call. The workflow JSON documents the build.

Install · 1 click, switched off

The installer creates the properties and the workflow, switched off, then opens a task for what it cannot create. Nothing is deleted, enabled or enrolled.

Unlock all 565 specs, 149 EUR

One-time, excl. VAT. 30-day refund. Installs in 3 portals. Founding price until 30 November.

Read the free AI agents spec

Not the workflow you needed?

More in AI agents

25 specs in this section

See all 25 This category, 39 EUR
FreeCategorize inbound form submissions with Data Agent: Custom prompt, then route by categoryContact17 steps Classify ticket sentiment and urgency with Data Agent: Custom prompt and set priorityTicket16 steps Log every AI output with a timestamp and model version to properties for QA and rollbackContact13 steps Credit guard: a daily counter property that pauses AI actions once the budget is spentContact8 steps

Read 12 complete specs before you pay.

One per category, same format as the paid ones. Email only, no card.

We email the link, then a short note when specs change. Nothing else.

149 EUR199

Full library, 565 specs
Get the full library