Outcome. A rep finds out when a contact stops opening or clicking sequence emails for over a week, instead of discovering it only when the sequence ends with no reply.
Workflow map
Enrollment, branches and actions at a glance
sales-ops-024
flowchart TD
A[Contact becomes actively enrolled in a sequence] --> B[Delay 10 days]
B --> C{Still enrolled AND no open/click in 10 days?}
C -->|Yes| D[Notify contact owner: contact has gone quiet]
D --> E[Set Quiet alert sent date]
C -->|No| F[End, no action]
When to use it, when not to
- UseUse it for sequences with more than a handful of steps, where a contact could go quiet halfway through and the rep would not notice until the whole thing finishes.
- UseUse it to prompt a manual channel switch (a call, a LinkedIn message) while the contact is still actively enrolled, rather than waiting for sales-ops-038's end-of-sequence handling.
- SkipDo not use it on short 2 or 3 step sequences that finish in under 10 days anyway; the alert would never have time to fire before the sequence naturally ends.
- SkipDo not treat "quiet" as equivalent to "not interested." Some contacts read email in a client that blocks open tracking entirely; a zero-open count is not proof of disengagement.
The preview ends here. Six sections are in the library.
counted, not blurred
PrerequisitesEvery property with its label, internal name, type and options, plus the assets the workflow needs before you start.3 items
EnrollmentThe trigger, the criteria exactly as they are ticked in the UI, the re-enrollment rule and the suppression list.4 parts
StepsEach action in order with its parameters, its branches and its delays, written as you tick them.5 numbered actions
Known pitfallsTraps seen in production, each with what breaks and what to do instead.4 pitfalls
Test plan, variants and build specHow to prove it works in a test portal, where to look when it does not, the variants for other objects or tiers, and the YAML build spec.3 variants, 3 sections
FilesThe properties JSON creates the fields in one API call, the workflow JSON documents the build.PDF, Markdown, JSON
Install1 click. The installer creates the properties this spec declares and the workflow itself, switched off, then opens a task for the prerequisites that are assets rather than properties, such as a team, a static list or a marketing email. What it created is listed on the install page.1 click, switched off
Unlock the full library,
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