The Workflow Library

Library / Marketing ops / marketing-ops-014

Consent withdrawal cascades to suppress from active lists and stop nurture

Marketing opsContactMarketing Hub ProfessionalIntermediate~30 min to buildFull spec

Outcome. The moment a contact withdraws consent, whether through a subscription unsubscribe or a manual request, the withdrawal cascades to a shared suppression list and force-unenrolls them from the specific nurture workflows named here, instead of leaving them mid-flight in a sequence that a single opt-out never touched.

Workflow map Enrollment, branches and actions at a glance marketing-ops-014
flowchart TD
    A[Subscription unsubscribed, manual request, or non-marketing set] --> B[Set consent_withdrawn_date]
    B --> C[Add to Global nurture suppression list]
    C --> D{Enrolled in Welcome nurture?}
    D -->|Yes| E[Unenroll]
    C --> F{Enrolled in Re-engagement nurture?}
    F -->|Yes| G[Unenroll]
    C --> H{Enrolled in Product update drip?}
    H -->|Yes| I[Unenroll]
    E --> J[Add to unified unsubscribe list]
    G --> J
    I --> J
    J --> K[Notify marketing ops with cascade summary]
action or delay branch public on every spec, paid or not

When to use it, when not to

  • UseUse once marketing-ops-004 (unified unsubscribe tracking) is live and you have found that contacts still receive one or two more nurture emails after unsubscribing, because the nurture itself only checked eligibility at enrollment.
  • UseUse when you can name the specific active nurture and broadcast workflows that need a forced unenroll step, and are willing to keep that list current as new nurtures launch.
  • SkipDo not expect this workflow to reach into a workflow built after this one without being updated. There is no native "stop everything, everywhere" action; every workflow this fiche should protect has to be named explicitly, both here and in its own suppression list configuration.
  • SkipDo not use this in place of setting each nurture workflow's own suppression list correctly. This fiche's shared list only works if every relevant nurture also lists it as a suppression source.
The preview ends here. Six sections are in the library. counted, not blurred
PrerequisitesEvery property with its label, internal name, type and options, plus the assets the workflow needs before you start.4 items
EnrollmentThe trigger, the criteria exactly as they are ticked in the UI, the re-enrollment rule and the suppression list.4 parts
StepsEach action in order with its parameters, its branches and its delays, written as you tick them.7 numbered actions
Known pitfallsTraps seen in production, each with what breaks and what to do instead.4 pitfalls
Test plan, variants and build specHow to prove it works in a test portal, where to look when it does not, the variants for other objects or tiers, and the YAML build spec.3 variants, 3 sections
FilesThe properties JSON creates the fields in one API call, the workflow JSON documents the build.PDF, Markdown, JSON
Install1 click. The installer creates the properties this spec declares and the workflow itself, switched off, then opens a task for the prerequisites that are assets rather than properties, such as a team, a static list or a marketing email. What it created is listed on the install page.1 click, switched off
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