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Closed-lost follow-up task in 90 days

One of 565 written HubSpot workflow specs, by a collective of independent HubSpot consultants.

Professional

Seat pricing: Professional edition. To build it, a GTM Seat or an Ops Seat (an Ops Seat cannot create marketing emails or sequences). Per-hub plans: Sales Hub Professional.

Deal4 stepsUpdated for HubSpot seat pricing
OutcomeA deal that closes lost gets a follow-up task automatically scheduled 90 days out, so re-engagement does not depend on someone remembering to check back.
Workflow mapdeal-hygiene-024
Deal moves to Closed Lost leads to Set Lost Follow Up Sent = true. Set Lost Follow Up Sent = true leads to Delay 90 days. Delay 90 days leads to Create follow-up task for owner. Create follow-up task for owner leads to Notify owner. Deal moves to Closed Lost Set Lost Follow Up Sent = true Delay 90 days Create follow-up task for owner Notify owner
Deal moves to Closed Lost leads to Set Lost Follow Up Sent = true. Set Lost Follow Up Sent = true leads to Delay 90 days. Delay 90 days leads to Create follow-up task for owner. Create follow-up task for owner leads to Notify owner. Deal moves to Closed Lost Set Lost Follow Up Sent = true Delay 90 days Create follow-up task for owner Notify owner

When to use it, when not to

Use it

  • Use it for lost deals where the buying need is likely still there later: a budget cycle, timing, or a competitor with a contract renewal date.
  • Use it as the light-touch companion to deal-hygiene-033 (full reactivation workflow). This fiche only creates a task, it does not reopen or clone the deal.
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Skip it

  • Do not use it for lost reasons that mean the opportunity is genuinely dead, for example the company shut down or a hard product mismatch. Exclude those loss reasons if you capture them (see deal-hygiene-004).
  • Do not stack this with deal-hygiene-033 on the same loss reasons without deciding which workflow owns which reasons, or reps get two different follow-up mechanisms for the same deal.
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The rest of this spec

Prerequisites · 2 items

Every property with its label, internal name, type and options, plus the assets the workflow needs.

Enrollment · 4 parts

The trigger, the criteria as ticked in the UI, the re-enrollment rule and the suppression list.

Steps · 4 numbered actions

Each action in order with its parameters, branches and delays.

Known pitfalls · 4

Traps seen in production, each with what breaks and what to do instead.

Test plan and UAT script · 3 cases, 3 variants

How to prove it works in a test portal, one case per branch, and a sign-off sheet.

Files · PDF, Markdown, JSON, CSV

The properties JSON creates the fields in one call. The workflow JSON documents the build.

Install · 1 click, switched off

The installer creates the properties and the workflow, switched off, then opens a task for what it cannot create. Nothing is deleted, enabled or enrolled.

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