Multi-language welcome sequence branch by contact language

Outcome. A new customer gets the welcome email in their own language instead of a single default, without manually filtering lists per language.

Workflow map Enrollment, branches and actions at a glance customer-onboarding-033

flowchart TD
    A[Lifecycle stage = Customer] --> B{Preferred Language}
    B -->|English| C[Send EN email]
    B -->|French| D[Send FR email]
    B -->|Spanish| E[Send ES email]
    B -->|German| F[Send DE email]
    B -->|Other or unknown| G[Send EN default + create fallback task]
    C --> H[Set Welcome Packet Sent Date]
    D --> H
    E --> H
    F --> H
    G --> H

When to use it, when not to

• UseUse it when you sell into more than one language market and already have (or can quickly build) translated versions of the welcome email.
• UseUse it alongside customer-onboarding-032, this fiche replaces its single "Send email" step with a branch.
• SkipDo not use it if you serve one language, the branch adds maintenance for no benefit.
• SkipDo not use it if translations are produced ad hoc per customer, that needs a person in the loop, not a workflow branch.