The Workflow Library

Library / Customer onboarding / customer-onboarding-030

New customer notification to finance and billing

Customer onboardingDealSales Hub ProfessionalSimple~20 min to buildFull spec

Outcome. The moment a deal closes, finance and billing get an internal notification with the contract details they need to start invoicing, instead of finding out a new customer exists when the first payment question comes in.

Workflow map Enrollment, branches and actions at a glance customer-onboarding-030
flowchart TD
    A[Deal stage = Closed Won, Finance Notified Date unknown] --> B[Send internal notification to Finance/Billing]
    B --> C[Set Finance Notified Date]
action or delay branch public on every spec, paid or not

When to use it, when not to

  • UseUse it when finance and billing are not automatically looped in at deal close today, and invoicing setup depends on someone telling them manually.
  • UseUse it when the deal record already carries the billing-relevant details (amount, contract term, billing contact) by the time it reaches Closed Won.
  • SkipDo not use it if invoicing is fully automated through a connected billing system that already syncs from HubSpot deals, this fiche is for teams still relying on a manual heads-up.
  • SkipDo not use it for renewals if your finance team is separately notified of renewals through their billing system, exclude Deal Type = Renewal to avoid duplicate notices.
The preview ends here. Six sections are in the library. counted, not blurred
PrerequisitesEvery property with its label, internal name, type and options, plus the assets the workflow needs before you start.4 items
EnrollmentThe trigger, the criteria exactly as they are ticked in the UI, the re-enrollment rule and the suppression list.4 parts
StepsEach action in order with its parameters, its branches and its delays, written as you tick them.2 numbered actions
Known pitfallsTraps seen in production, each with what breaks and what to do instead.4 pitfalls
Test plan, variants and build specHow to prove it works in a test portal, where to look when it does not, the variants for other objects or tiers, and the YAML build spec.3 variants, 3 sections
FilesThe properties JSON creates the fields in one API call, the workflow JSON documents the build.PDF, Markdown, JSON
Install1 click. The installer creates the properties this spec declares and the workflow itself, switched off, then opens a task for the prerequisites that are assets rather than properties, such as a team, a static list or a marketing email. What it created is listed on the install page.1 click, switched off
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